Refund policy

Returns and exchanges

TRIITMNT does not accept returns or exchanges for change of mind, except where required by applicable consumer protection laws.

Please contact us at info@triitmnt.com before sending any products back so we can advise you on the appropriate next steps.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us at info@triitmnt.com with your order number, a description of the issue, and relevant photos where possible.

We assess the issue and provide an appropriate resolution, which may include a replacement or refund, in accordance with your applicable consumer rights.

European Union 14-day right of withdrawal

If your purchase qualifies for the European Union statutory right of withdrawal, you have the right to cancel your purchase within 14 days of receiving your goods, without providing a reason.

To exercise this right, contact us at info@triitmnt.com with a clear statement of your decision to withdraw and your order details.

Exceptions apply where permitted by law, including sealed goods that are unsuitable for return for health protection or hygiene reasons and become unsealed after delivery.

Refunds

If a refund is approved, we notify you by email and process it to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may require additional time to display the refund.

If more than 15 business days pass after approval and you still do not receive your refund, please contact us at info@triitmnt.com.

Your statutory rights

Nothing in this policy limits or excludes your rights under applicable consumer protection laws, including rights relating to faulty, damaged, or misdescribed goods.

Contact

For questions about this policy or an issue with your order, contact us at info@triitmnt.com.